Refund Policy

1. Introduction

At TrackMyPG, we are committed to providing excellent service and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our subscription services.

By subscribing to TrackMyPG, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy should be read in conjunction with our Terms of Service.

2. General Refund Policy

Our subscription fees are generally non-refundable. However, we may consider refunds in the following circumstances:

• Technical issues that prevent you from using the Service and cannot be resolved by our support team
• Duplicate payments or billing errors on our part
• Service unavailability for extended periods due to our technical failures
• As required by applicable consumer protection laws

Refund requests must be submitted within 14 days of the payment date and will be evaluated on a case-by-case basis.

3. Free Trial Period

We offer a 14-day free trial period for new users. During the free trial:

• You can use all features of the Service without charge
• No payment is required during the trial period
• You can cancel at any time during the trial without any charges
• If you do not cancel before the trial ends, your subscription will automatically begin

Once the trial period ends and payment is processed, standard refund terms apply.

4. Subscription Cancellation

4.1 Cancellation by You

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period.

• You will continue to have access to the Service until the end of your paid period
• No refunds will be issued for the remaining unused portion of your subscription period
• Your account will be downgraded to a free plan (if available) or deactivated at the end of the billing period

4.2 Cancellation by Us

If we cancel your subscription due to a violation of our Terms of Service, no refund will be issued. If we discontinue the Service entirely, we will provide a prorated refund for the unused portion of your subscription.

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, please:

1. Contact our support team at info@trackmypg.com
2. Provide your account email and subscription details
3. Explain the reason for your refund request
4. Include any relevant documentation or screenshots

5.2 Refund Processing Time

Once your refund request is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method used
• You will receive an email confirmation once the refund is processed
• The time it takes for the refund to appear in your account depends on your payment provider

6. Non-Refundable Items

The following are generally non-refundable:

• Subscription fees for periods that have already been used
• Fees for add-on services or premium features that have been utilized
• Payments made more than 30 days ago
• Refunds requested due to change of mind or business circumstances
• Refunds for accounts terminated due to Terms of Service violations

7. Prorated Refunds

In certain circumstances, we may offer prorated refunds for the unused portion of your subscription. Prorated refunds are calculated based on:

• The remaining days in your current billing period
• The original subscription amount paid
• Any applicable processing fees (if any)

Prorated refunds are subject to our discretion and are typically only offered in cases of service unavailability or technical issues on our part.

8. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider:

• Your account will be immediately suspended pending resolution
• We will investigate the dispute and provide relevant documentation to your payment provider
• If the chargeback is found to be invalid, your account may be permanently terminated
• We encourage you to contact us directly first to resolve any billing issues

9. Special Circumstances

9.1 Service Unavailability

If the Service is unavailable for more than 48 consecutive hours due to our technical failures, we will consider refund requests for the affected period.

9.2 Billing Errors

If you are charged incorrectly due to our error, we will:

• Immediately correct the billing error
• Issue a full refund for any overcharges
• Ensure you are not charged again for the same period

9.3 Duplicate Payments

If you are charged multiple times for the same subscription, we will refund all duplicate charges immediately upon verification.

10. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional rights under local consumer protection laws, including:

• Right to cancel within a cooling-off period (where applicable)
• Right to a refund for defective services
• Right to dispute unfair charges

If you believe you are entitled to a refund under applicable consumer protection laws, please contact us with details of your claim.

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We will notify you of material changes by:

• Updating the "Last Updated" date
• Sending an email notification to active subscribers (for significant changes)
• Posting a notice on our website

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us: